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This Privacy Policy explains how Draven & Oak Ltd ("we", "us", "our") collects, uses and protects personal information when you visit dralven.digital or engage our consulting services. We are committed to handling your data lawfully, fairly and transparently.

1. Who we are

Draven & Oak Ltd is a business consulting firm registered in England & Wales, with its studio at 14 Charlotte Road, Shoreditch, London EC2A 3DH, United Kingdom. For any privacy matter, contact us at [email protected]. We act as the data controller for the information described here.

2. Information we collect

• Information you give us — your name, company, email, phone number and the content of any message you submit through our contact form or by email.
• Information collected automatically — basic technical data such as IP address, browser type, device information and pages visited, gathered through cookies and similar technologies.
• Engagement information — details you share with us during a consulting engagement, handled under a separate engagement agreement and confidentiality terms.

3. How we use your information

We use your information to respond to enquiries, provide and manage consulting services, send relevant administrative communications, improve our website, and comply with our legal obligations. We rely on your consent, the performance of a contract, and our legitimate interest in operating our business as lawful bases for processing.

4. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us operate (such as hosting and email providers), and only as needed, under appropriate confidentiality and data-protection terms. We may also disclose information where required by law.

5. Data retention

We keep personal data only for as long as necessary for the purposes set out here, including any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months unless an engagement begins, after which engagement-related retention terms apply.

6. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any right, email [email protected]. You also have the right to lodge a complaint with the relevant data-protection authority.

7. Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your data to a high standard.

8. International transfers

Where data is processed outside the United Kingdom, we ensure appropriate safeguards are in place in line with applicable data-protection law.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.

10. Contact

For any questions about this policy or your data, contact Draven & Oak Ltd at [email protected] or by post at the address above.